Conditions of the Money-Back Guarantee

30-Day Money-Back Guarantee

We want to give you the opportunity to try out Glowciety skincare products marked accordingly at your leisure. Therefore, in addition to your statutory rights, we offer a voluntary 30-day money-back guarantee.

If you are not satisfied with a product and meet the following conditions, we will refund the full, actual product price paid.

1. Guarantor

The guarantor is:

Jana-Merle Schwekendiek
Glowciety
Im Grund 10
78244 Gottmadingen
Germany

Email: support@glowciety.de
Phone: 015562230619

2. Relationship to Your Statutory Rights

The money-back guarantee is a voluntary additional service from Glowciety.

Your statutory rights in case of defects according to §§ 437 et seq. BGB (German Civil Code) can be claimed free of charge and are not restricted by this guarantee. Your statutory right of withdrawal also remains unaffected.

If both the requirements for the statutory right of withdrawal and the requirements for this guarantee are met, you can decide which right you wish to exercise.

3. Which Orders Does the Guarantee Apply To?

The guarantee applies exclusively:

• to consumers,
• to orders with a delivery address in Germany,
• to purchases made directly via glowciety.de,
• to products and bundles that were explicitly marked with the 30-day money-back guarantee at the time of order.

Products not explicitly marked, gift vouchers, free samples, and individual freebies are not covered by the guarantee.

Beauty devices, electrical products, accessories, and single-use products are only covered by the guarantee if explicitly stated on the respective product page.

Reduced products or products purchased with a discount code may also be covered. Only the actual product price paid will always be refunded.

4. Duration of the Test Phase

The test phase is 30 calendar days and begins on the day you received the product in question.

If multiple products from an order are delivered on different days, the test phase for each product begins with its respective delivery.

You must notify us by email within 30 calendar days of receipt at the latest that you wish to use the guarantee. Timely dispatch of the email is sufficient to meet the deadline.

5. Testing Opened Products

Skincare products marked accordingly may be opened and tested in accordance with the application instructions on the product page or product packaging.

Upon return, at least 50% of the original content must still be in the original container.

The guarantee does not apply to products that:

• have been used more than 50%,
• have been used contrary to the application instructions,
• have been decanted or mixed with other substances,
• have been manipulated, misused, or willfully damaged,
• are returned without the accompanying original container.

An outer shipping packaging does not need to be kept. However, the actual product container is required for return.

6. One-Time Claim

The guarantee can be claimed once per customer and product. Earlier or later orders of the same product do not establish a new guarantee claim after the guarantee for this product has already been used.

When purchasing several identical products, the guarantee only applies to one opened unit. Further opened units of the same product are not covered by the guarantee.

An explicitly marked bundle is considered a single product within the scope of this regulation.

7. Registering the Guarantee

Within the 30-day test phase, send an email to support@glowciety.de and provide us with the following information:

• your full name,
• your order number,
• the product in question,
• a brief statement that you are not satisfied with the product.

A detailed explanation, before-and-after photos, or proof of the product's effect are not required. We may voluntarily ask you for feedback. However, a response to this is not a prerequisite for a refund.

Please do not return the product before you have received our return instructions.

8. Return and Return Shipping Costs

After receiving our return instructions, you must send the product to the return address specified therein within 14 calendar days.

You bear the direct costs of the return shipment yourself. Packages sent freight collect will not be accepted.

Please pack the product carefully and keep the proof of postage until the refund is completed. The return must include the original container with at least 50% of the original product content.

9. Refund

Upon receipt of the return, we will exclusively check whether the formal guarantee conditions are met.

If all conditions are met, we will refund the full, actual product price paid within 14 calendar days at the latest.

The costs of the return shipment will not be refunded. Costs for additionally chosen express or special shipping methods are also not part of the voluntary guarantee.

The refund will generally be made using the payment method used for the order. Additional processing times of the respective payment provider may apply.

10. Conditions for Bundles

A bundle is only covered by the guarantee if it was explicitly marked with the 30-day money-back guarantee on the product page.

For the refund of the full bundle price, the following must be returned:

• all components of the bundle,
• all associated product containers,
• at least 50% of the original content for skincare products,
• included accessories,
• freebies directly associated with the bundle.

A partial return of individual bundle components does not entitle you to a refund of the full bundle price.

11. Damaged, Incorrect, or Undelivered Goods

Damaged, incorrect, defective, or undelivered products will not be processed via the voluntary money-back guarantee.

Please report such cases directly to support@glowciety.de. They will be processed according to the statutory rights for defects or the applicable shipping regulations.

In the event of a justified complaint due to damaged, incorrect, or defective goods, Glowciety will bear the necessary costs. Your statutory rights can be claimed free of charge.

12. Exclusion in Case of Abuse

In cases of proven fraud, manipulation of the goods, or proven abuse, the claim to the guarantee may be denied.

Glowciety reserves the right to take legal action in such cases.

The mere statement of not being satisfied with a properly tested product does not constitute abuse and does not require objective proof of effect.

13. Changes to the Guarantee Conditions

The guarantee conditions linked on the respective product page at the time of purchase apply to your order.

Subsequent changes apply exclusively to future orders and do not alter already existing guarantee claims.